Accessibility statement

Accessibility Statement

The operator of this website is committed to providing an accessible and usable digital experience for the widest possible audience, including people with disabilities. We work continuously to ensure that our services meet high accessibility standards and remain inclusive for all visitors.

Accessibility is an ongoing effort, and we strive to improve the user experience by applying relevant accessibility guidelines and best practices.

Accessibility standards we follow

Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which explain how to make web content accessible to people with a wide range of disabilities, including:

  • Visual impairments
  • Hearing impairments
  • Motor difficulties
  • Cognitive limitations

Although we work toward full WCAG 2.1 Level AA conformance, some parts of the website may not yet meet all standards. Issues identified are addressed as quickly as possible.

Measures we have implemented

To support accessibility, the website includes the following measures, or we are working to implement them:

Structural and technical measures

  • Use of clear semantic HTML and ARIA attributes as needed
  • Keyboard-only navigation across all main parts of the website
  • High color-contrast modes and support for browser zoom
  • Text alternatives (alt text) for meaningful images and graphics
  • Logical heading structure and descriptive link text
  • Visible focus indicators for interactive elements
  • Avoiding rapidly flashing or flickering content

Compatibility with assistive technologies

The website is designed to work with current versions of:

  • Modern operating systems, including Windows, macOS, iOS and Android
  • Current versions of leading browsers such as Google Chrome, Mozilla Firefox, Safari and Microsoft Edge

Older browsers or certain assistive technologies may not be fully supported.

Known limitations

Although efforts are made to ensure full accessibility, some limitations may still exist, including:

  • Older PDF files or documents that may not yet be fully accessible
  • Third-party widgets such as video players, maps or booking tools
  • Automatically generated content
  • Occasionally missing alternative text (alt) for recently added images
  • Media content without captions or transcripts, especially older items

We are actively working to fix these issues. If you encounter accessibility barriers, please let us know.

Third-party content

Some parts of the website may rely on embedded services or components provided by third parties (for example videos, maps, payment systems). These third parties operate independently and may not fully meet WCAG 2.1 Level AA standards.

The operator has no control over external code and therefore cannot guarantee full accessibility of third-party components.

Accessibility of physical locations (where relevant)

If the business operating this website has a physical location, accessibility arrangements may vary depending on the building or facility.

Visitors are advised to check in advance regarding the following:

  • Accessible parking
  • Availability of an elevator or lift
  • Ramps or step-free entrances
  • Accessible restrooms
  • Seating or waiting area accommodations
  • Any additional assistance that may be needed

We will be happy to provide information about accessibility arrangements on request.

Feedback, questions and reporting accessibility issues

We welcome feedback about the accessibility of the website. If you encounter any difficulty or error, or need assistance accessing any content or a physical location related to the business, you can contact us using the contact details on the website.

To help us handle the issue efficiently, please include (if possible):

  • The URL or page where the problem occurred
  • A description of the problem
  • The browser and device you used
  • Any assistive technology involved

We aim to respond to accessibility-related inquiries within the time required by applicable law, or within a reasonable time where there is no specific requirement.

Ongoing commitment

Accessibility is an ongoing responsibility. The operator regularly carries out the following:

  • Reviewing new pages and components for accessibility
  • Updating older content to improve conformance with WCAG standards
  • Working to improve usability and inclusion for all visitors

We are committed to providing an accessible browsing experience and welcome suggestions that help us improve further.